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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

96%
95%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Green Spring Station Endoscopy and Dr. Kafonek are well know for their compassion, professionalism and excellence and that reputation is most certainly well deserved. My wife has had a couple of colonoscopies done by Dr Kafonek and everytime the experience was perfect as was mine this time."

"Stellar experience. I can't think of anything that needs improvement. Nurses very caring. my comfort was a priority. I appreciated the warm blankets. Well-run facility. Exemplary personnel."

"I've had procedures there at Green Spring Station Endoscopy 3 or 4 times over the past 12 or so years and I have to say that I have always been treated wonderfully. From beginning (making the appointment) to end (leaving the facility,) all staff are pleasant and helpful and take pains to make sure I'm ok. I appreciate that!"



"My experience was excellent. I am always pleased and comfortable at Green Spring."

"Excellent facility - highly recommend!"

"This experience was better than expected, as medical procedures go. All of the staff members from the front office to the doctors and nurses were extremely professional and warm, which is not often the case. Their concern for my, and all patient's, comfort was evident and greatly appreciated."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.